Understanding Consumer Confidence Reports (CCRs)

Understanding Your Water Quality and Consumer Confidence Reports

Do you ever wonder what is in your drinking water? If your water has an undesirable taste, odor or color, or you want to learn more about your water quality, you may want to look in detail at your water quality report for the cause of these issues. Water quality reports help you identify if there are contaminants present in your tap water and how these may affect your health.

The U.S. Environmental Protection Agency (EPA) requires most community water systems to provide customers with an annual water quality report or consumer confidence report (CCRs) that provide detailed information about the quality of your drinking water during the past year.

Most homeowners will automatically receive a copy of the report each year. People living in apartments or condominiums may not receive a copy directly, but can still access this information on their community's website or by calling the local water department.

Understanding Your Report

Water reports can look a little technical, but they are actually fairly easy to read once you know what to look for. When scanning your water report, here are some key things to look for:

Water Quality Report

Interpreting the Results of Your Report

As you can see in the graphic above, the water quality report contains important information about your drinking water. The key items to review include:

  • Contaminant or parameter name – Refers to the particular substance being analyzed in the water, such as lead.
  • Unit – Refers to the unit of measurement in which a particular contaminant is being reported, such as parts per million (ppm).
  • MCLG – Maximum contaminant level goal. Indicates the minimum level of a contaminant allowed in drinking water below which there is no known or expected risk to health.
  • MCL – Maximum contaminant level. Indicates the highest level of contaminant allowed in drinking water.
  • Amount detected – The level at which the contaminant was detected in your water supply reported either as an average for the year or as a range.
  • Violation – A yes in this column indicates your community had a contaminant present in the water that exceeded an MCL.
  • Source – This column indicates the potential source of a particular contaminant, such as naturally present, an additive or the result of contamination from a particular form of business.

Comparing Your Water Results

To determine if a particular contaminant is present in your drinking water at a level that is near or exceeds federal or state guidelines, compare the level shown in the "Amount Detected" column to the level shown in the "MCL" column.

You can also compare the amount detected in your water supply to the level shown in the "MCLG" column. Keep in mind that the MCLG level is simply a target goal, not a requirement. Water utilities are currently required to keep contaminant levels below the MCL level, but not below the MCLG level.

Questions About Government Regulations of Water Quality?

The U.S. EPA's safe drinking water hotline at 1-800-426-4791 answers questions regarding the development of the MCL and MCLG levels shown on your report. The hotline staff can answer questions about federal drinking water standards and provide general information on water quality in the United States.

How to Improve Your Water Quality

If your water has a taste, odor or color issue, or you are concerned about the presence of a particular contaminant and are considering the use of a water filter or home water treatment system, you can use the NSF Contaminant Guide to locate a list of products certified to address that issue.

We evaluate hundreds of brands of water treatment devices each year to ensure they meet applicable standards for safety, design and/or performance. You can be confident that NSF certified home water treatment solutions will reduce the contaminants as claimed by the manufacturer, without adding harmful levels of impurities into the water being treated.