Q&A: Automotive Collision Repair Shop Certification

  • Open Who is NSF International?

    NSF International is an independent, global organization with over 70 years of certification and testing experience. Our extensive automotive experience, combined with strategically placed offices in key global markets, uniquely positions us to meet your increasing needs and help with today’s challenges.

  • Open What is NSF automotive collision repair shop certification?

    NSF automotive collision repair shop certification provides independent, third-party oversight of collision repair shops.  Certification verifies the shop’s ability to conduct high-quality repairs.

  • Open What is NSF’s automotive expertise?

    NSF International works with companies that have some of the most cutting-edge processes in the industry and recognizes what is needed to make a high-quality part.  Our laboratories are staffed with experienced engineers who have extensive OE and aftermarket experience in the automotive industry.

    A subsidiary of NSF International, NSF International Strategic Registrations (NSF-ISR) is one of the largest registrars of automotive manufacturing facilities in North America.  NSF-ISR holds thousands of ISO certificates for automotive-based facilities and has over 350 North American-based auditors.  This includes a number of OE automobile manufacturers as well as OE and aftermarket parts suppliers.

  • Open Why was the NSF International Automotive Collision Repair Shop Certification Program developed?

    The NSF Automotive Collision Repair Shop Certification Program was developed to meet the market needs of consumers, collision repair shops, insurers, manufacturers and vendors.  The program is designed to assist vehicle owners and insurers in identifying collision shops that consistently provide high-quality repairs.

  • Open Who helped develop NSF’s Collision Repair Shop Certification Program?

    As with other NSF certification programs, a variety of industry experts in addition to collision repairers worked with NSF International to develop the requirements for the NSF Automotive Collision Repair Shop Certification Program.

  • Open What are the key benefits of certification?

    With over 33,000 collision repair shops in the U.S. today, NSF collision repair shop certification enables collision repair shops to demonstrate that an independent, third-party organization evaluated and certified the capability of their facility, procedures, training and internal processes to execute higher quality, consistent and safer repairs.

    Additionally, NSF collision repair shop certification provides customers peace of mind that certified collision repair shops focus on delivering the highest quality service.

  • Open What does the certification process entail?

    In addition to meeting the required state, federal and local regulations, shops will undergo regular reviews that verify continued compliance with NSF’s collision repair shop certification requirements, which include:

    • Performing high-quality, consistent repairs
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    • Using and maintaining proper equipment for the job
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    • Having qualified and trained personnel
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    • Using quality parts for repairs
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    • Responding promptly to complaints and consumer feedback
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    • Utilizing modern computer estimation systems
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    • Providing excellent customer service
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    • Taking appropriate measures to operate in an environmentally friendly manner, including following applicable regulations from the U.S. Environmental Protection Agency.
  • Open What are the different types of automotive collision repair shop certification?

    NSF offers four types of automotive collision repair certification:

    • Cosmetic/non-structural repair: Repairs, refinishes and/or replacement of bolted-on parts to restore a vehicle to its original state and shape.
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    • Structural repair: Non-aluminum repairs that require welding, rivet bonding and/or measuring and pulling in order to restore a vehicle to its original state and shape.
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    • Aluminum non-structural cosmetic repair: A cosmetic/non-structural repair on a part comprised of aluminum.
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    • Aluminum structural repair: A structural repair on a part comprised of aluminum.
  • Open How can shops demonstrate that they have earned NSF certification?

    Collision repair shops that meet all certification requirements can use the NSF certification mark on their website and promotional materials indicating the appropriate certification type under question 8 above.  NSF certified collision repair shops also will be included in NSF’s online certification listings and undergo ongoing quality systems inspections to maintain certification.

  • Open How much does NSF collision repair shop certification cost?

    Cost varies depending on the number of shops seeking certification and type of certification. Please contact us at autocert@nsf.org for more information.

  • Open About how long will the certification process take?

    The NSF Automotive Collision Repair Shop Certification Program requires shops to pass at least three on-site audits.  Audits are conducted quarterly so it takes at least six months for a shop to get certified.

  • Open How can I get a copy of the NSF Automotive Collision Repair Shop Certification Protocol?

    For a copy of NSF P458: Automotive Collision Repair Shop Certification, email autocert@nsf.org or call +1 734.214.6290.

  • Open Does NSF International offer complementary automotive services?

    Two programs complement the NSF Collision Repair Shop Certification Program:

  • Open Where can I find more information?

    You can get additional information about NSF International’s Automotive Collision Shop Repair Certification Program by emailing autocert@nsf.org.

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