Regulators, businesses, and the general public frequently have questions about NSF and its programs and services. Select your area of interest below. If your question is not shown, send us an email and one of our public health professionals will respond.
The letters in our organization's name do not actually stand for any specific words today. They were derived from our founding name dating back to the 1940s, which was the National Sanitation Foundation. Our name was changed to NSF International in the early 1990s when the National Sanitation Foundation and NSF Testing Labs were merged.
Specific Listings of any NSF Certified product are free to anyone visiting our website. These listings are updated daily. Published Listing Books may be obtained free of charge (public health officials only) by contacting Philippa Durbin, Administration Coordinator, Standards:
NSF International
789 Dixboro Rd.
Ann Arbor, MI 48105, USA
Email: durbin@nsf.org
Telephone: (+1) 734-827-6817
Fax: (+1) 734-827-6165
By completing the application form and mailing or faxing it to NSF International, Attn: Marketing, 789 Dixboro Road, Ann Arbor, MI 48105.
Send letter or email to Lori Bestervelt (bestervelt@nsf.org), Senior Vice President. Please enclose all pertinent information regarding the issue and the affected Standard.
Contact Stan Hazan, Senior Director, Regulatory Affairs and Association Programs, at:
Phone: 800-NSF-MARK (800-673-6275),
Email: hazan@nsf.org
An on-line complaint form can be reached by clicking the link above. Hard copies of the form may be obtained by contacting Stan Hazan, Senior Director, Regulatory Affairs and Association Programs at:
Phone: 800-NSF-MARK (800-673-6275)
Email: hazan@nsf.org
When completing a complaint form, please be sure to include all relevant information, e.g., source and location of the complaint, specific details, product description, model number and/or serial and location of complaint, specific details, product description, model number and/or serial number, evidence of NSF Mark misuse, etc.
Upon receipt of a complaint form, a copy is forwarded to the appropriate service representative for validation. Validation should occur through an investigation at the site within two weeks. If the complaint is found valid, the subject company of the investigation is informed. If found invalid, the complaint file is closed and placed in the official NSF corporate file.
If a complaint is valid, the manufacturer is instructed to produce corrective action to regain conformity to the Standard.
A public notice is a process by which NSF informs the public,industry, and regulatory communities of a non-conformance of public health significance found in a listed product that is not corrected. These notices are generally performed through the use of publications, press releases, and website notification.
An issue document can be completed by any stakeholder to suggest a modification to an existing standard. You can also contact Lori Bestervelt, Senior Vice President, at:
Phone: 800-NSF-MARK (800-673-6275)
Email: bestervelt@nsf.org
