Complaints and Issue Management
Track and resolve complaints and issues throughout the entire lifecycle.
You’ll be confident that issues, assigned tasks and approvals are handled properly and promptly with our closed-loop complaint and issue management solution.
Features and Benefits
- Interconnect with your supply chain
- Complaints can be associated with specific products, suppliers and sites, and you can assign ownership and send notifications and alerts.
- Product recall management
Product recalls can be managed effectively with real-time collaboration within the supply chain.
- Corrective action management
Track issues effectively and efficiently, all the way to closure, with collaborative corrective action management and communications.
- Analyze trends and performance
Evaluate trends and patterns over time with insights and dashboards. Search for real-time statuses, performance metrics and reporting. Use the data to analyze trends, such as the nature and frequency of complaints. Monitor a supplier’s performance over time to identify patterns.
Other Software Modules
- Supplier and Compliance Management
- Specification Management
- Artwork Management
- Questionnaire and Assessment Management
- Corporate and Supply Chain Sustainability Management