Complaints and Issue Management

You’ll be confident that issues, assigned tasks and approvals are handled properly and promptly with our closed-loop complaint and issue management solution.

• Interconnect with your supply chain
• Complaints can be associated with specific products, suppliers and sites, and you can assign ownership and send notifications and alerts.
• Product recall management
  Product recalls can be managed effectively with real-time collaboration within the supply chain.
• Corrective action management
  Track issues effectively and efficiently, all the way to closure, with collaborative corrective action management and communications.
• Analyze trends and performance
  Evaluate trends and patterns over time with insights and dashboards. Search for real-time statuses, performance metrics and reporting. Use the data to analyze trends, such as the nature and frequency of complaints. Monitor a supplier’s performance over time to identify patterns.