· 1 min read
How can I keep our customers happy? This age old question certainly has context within the AS / ISO-based management system. Section 8.2 of the Aerospace quality standard speaks to the effective communication practices and the need for a review of customer information (stated and perceived), to ensure a clear understanding of their desires. Without this robust process in place, a company can be contractually agreeing to nonsensical and costly endeavors, putting undue risk on the business capital, brand and interested parties.
Through this hosted webinar, we explored the standard’s requirements and discuss some “common” and “best practices” to make this work for your organization. An effective and efficient methodology will ensure that customer satisfaction and profitability can be maintained, so you won’t want to miss this discussion.