ISO/IEC 20000-1

ISO/IEC 20000-1 is an international IT standard that allows companies to demonstrate excellence and best practices in IT service management.
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To certify, companies must set and achieve goals that show continuous improvement in their delivery of IT services. Certification does not focus exclusively on technology and the internal organization, but also considers the quality of services and client/customer relationships.

ISO/IEC 20000-1 certification is proof that your IT organization can:

  • Identify and respond to customer needs
  • Deliver services that can meet defined quality levels

Certification can provide a competitive advantage and access to new business as some companies now require compliance as a contract condition. ISO/IEC 20000-1-compliant firms may also recognize increased internal efficiencies from applying best practices.

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