It only takes one incident of poor service to turn customers away. NSF can help you streamline your employee and transactional procedures so that you can remain relevant in today’s highly competitive market.
Consumers have access to a seemingly endless variety of products and services. For this reason, retailers spend millions of dollars on advertising, promotions and direct mail to entice these customers into their stores. That said, for most shoppers, it is the overall shopping experience that retains their loyalty. In fact, research shows that one unhappy customer will tell five other people of their negative experience. Unfortunately, only one in 24 will inform the store.
Mystery shopping is a key way to investigate your customer service and transactional procedures. This service has been found to be an invaluable tool for detecting problems in your current system.