Complaints and Issue Management
Track and resolve complaints and issues throughout the entire lifecycle.
You’ll be confident that issues, assigned tasks and approvals are handled properly and promptly with our closed-loop complaint and issue management solution.
Features and Benefits
- Interconnect with your supply chain
Complaints can be associated with specific products, suppliers and sites, and you can assign ownership and send notifications and alerts.
- Product recall management
Product recalls can be managed effectively with real-time collaboration within the supply chain.
- Corrective action management
Track issues effectively and efficiently, all the way to closure, with collaborative corrective action management and communications.
- Analyse trends and performance
Evaluate trends and patterns over time with insights and dashboards. Search for real-time statuses, performance metrics and reporting. Use the data to analyse trends, such as the nature and frequency of complaints. Monitor a supplier’s performance over time to identify patterns.
Other Software Modules
Supplier and Compliance Management
Reduce the risk of supplier-driven quality defects and recalls with standardised supplier approval processes and document tracking.
Reduce the risk of product recalls and allergen incidents with improved visibility and control.
Collaboratively manage digital assets across your organisation and supply chain.
Questionnaire and Assessment Management
Manage compliance assessment throughout your supply chain.
Corporate and Supply Chain Sustainability Management
Manage and monitor your progress against sustainability performance goals.