Training and Education Support
If you are looking for quick answers in regard to login issues, tutor support, cancellations, course queries or other questions, please submit an enquiry here and one of our course consultants will be in touch, or select one of the help topics below.
How Can I Get Help With My Assignment?
General Assignment Questions and Concerns
Please describe in detail the issue/question you would like assistance with, and one of our staff will be in touch shortly to assist you.
How Can I Get Help With My Course Content?
Feedback and Marks
Assignment turnaround can take up to 10 days. If you’re still within this time frame, your assignment is currently being marked, and your results will be with you shortly.
If you still haven’t received your results after 10 days, please contact us via the form below, and we will be in touch with your results shortly. Your course tutor will contact you directly with your assignment results.
General Assignment Questions and Concerns
Please describe in detail the issue/question you would like assistance with, and one of our staff will be in touch shortly to assist you.
Related
Can’t find my login details.
Service Request
Haven’t found the answers you’re looking for? Tell us more about your question, and one of our staff will get in touch. Please keep an eye on your email, including your spam/junk folders.
How Do I Submit My Assignment?
Please locate the email with your login credentials. If you can’t find your email, contact us via the form below, and we will be in touch shortly.
I’ve Completed My Course and Received My Certificate. What Do I Do Now?
This is our one-stop location for online students. If you are looking for quick answers in regard to login issues, tutor support, cancellations, course queries or other questions, please submit an enquiry here and one of our course consultants will be in touch, or select one of the help topics below.
When Will I Receive My Certificate?
Our standard turnaround time upon course completion is 10 business days. If you’re still within this time frame, your certificate will be with you shortly.
Your LCQ certificate will be processed and can take up to 21 days upon successful completion of assessments.
Login Issues
I Can’t Find My Login Details
Details of how to log into or join an online learning course are included in your course registration confirmation email.
To find your login details, please go to the email account you registered with and search or check for the below:
- Check your junk/spam folder
- Search for keywords, such as:
- The course name
- ‘Registration’
- ‘NSF’
If you have logged into your online learning session but are having issues seeing/hearing your tutor, please check your audio/camera settings.
Still Can’t Find Your Login Details?
If you still can’t find your enrolment email with your login credentials, please contact us via the form below, and we will be in touch shortly to assist.
Cancellations or Rescheduling
Please see below for information on cancelling or rescheduling your training course.
How Do I Cancel or Reschedule My Course?
If you can no longer attend your training course, please contact a member of our team as soon as possible at:
T: +64 (0) 9 366 4690
We may be able to reschedule you for the next available course.
How Much Notice Do I Have to Give if I Need to Cancel My Course?
If you cannot attend a course, we would appreciate it if you could let our team know within 10 working business days prior to the course. To cancel, please feel free to reply to the course registration confirmation email or call us at:
T: +64 (0) 9 366 4690
If I Need to Cancel My Course, Are There Any Cancellation Fees?
Cancellation Policy (Public Training): Substitutions (in writing) are welcome anytime, but please notify us as soon as possible.
Early Cancellations (more than two weeks prior to the course date): A refund will be issued for the registration fee paid.
Late Cancellations (less than 2 weeks prior to the course date): Please note that a full refund will be issued only when cancellation is received in writing two weeks prior to the course taking place. After this period, a 25% of the full course fee will be deducted from your refund. We highly recommend that all course registrants transfer to another course date that may suit them. (There is no admin fee payable for the first course transfer/change made; thereafter, 25% will be added to the course fee.) Refunds will be issued only once learning materials have been returned and received by the office.
Training Contact
Have questions about a training course? Send us a message!