Shaking Up Your Next Grab-and-Go Meal from Your Local Fast-Food Restaurant

When the pandemic shut down in-person dining, online ordering, fast food, drive-thrus and even drone deliveries made it easier than ever to get burgers, fries and your favorite culinary delights.

But behind the scenes, food-service operations were challenged as they’ve never been before.

Being an occasional fast-food eater myself, I investigated this issue and found some interesting information to share.

A recently released NSF survey suggests it’s time for a change in how quick-service restaurants (QSRs) move into 2022. The good news: You may notice some changes in how your food is delivered or picked up. The bad news: You may want to be a little more patient.

Here are a few examples of how the survey’s results may be influencing your local burger or sandwich restaurant.

• Faster, faster. Thirty-eight percent of those surveyed continue to feel pressured to serve food more quickly.
• Where have all the employees gone? Nearly 90% of fast-food eateries say the pandemic has made recruiting and retaining workers tougher and wreaked havoc on training. It may take time to get your food your way; be patient.
• Where’s the beef? International supply chain disruptions have restaurant owners scrambling more than eggs. You may notice menu changes or even different ingredients in your favorite meals.
• Menu item shortage. Seven out of 10 people surveyed reported issues with unreliable food equipment, which directly affect the availability of certain menu items.

Considering the state of these quick-service restaurants, you may want to be more patient and understanding, just as you would be with your chef at home.

In 2021, NSF commissioned an independent study surveying a random sample of 680 quick-service restaurants workers and decision makers around the globe. The study identified concerns around food safety, recruitment, retention, team member training and the supply chain.