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NSF EyeSucceed’s Augmented Reality (AR) Is Transforming the Food Industry

Smartglass solutions improve training effectiveness to reduce labor and costs, supporting food quality, consistency and operational efficiency for quick service restaurants.

Ann Arbor, Mich. – The foodservice industry is navigating an unprecedented wave of change in the wake of COVID-19, pushing quality assurance front and center. A recent survey of more than 600 foodservice professionals revealed that nearly 90% of food safety managers, operations managers and franchise managers say COVID-19 has made it harder to recruit and retain employees, with almost 40% of respondents unsure if food in their restaurants consistently meets corporate standards1. NSF EyeSucceed is a transformational training modality that uses augmented reality (AR) paired with wearable smartglasses to improve employee training, consistency and operational efficiency, contributing to better experiences for employees and consumers.

NSF EyeSucceed co-founders Tom Chestnut and Jennifer Tong applied their more than 40 years of collective foodservice experience to develop a solution that addresses the growing demand for AR capabilities in the restaurant industry.

“The need for cost-effective smart solutions has been growing for years. Through the pandemic, the food industry is seeking even more ways to leverage new technologies to improve training and efficiency while maintaining quality and consistency,” said Chestnut. “NSF EyeSucceed provides foodservice businesses with a customized suite of applications, helping to keep pace with the rapid hiring and increased consumer demand that has resulted from the COVID-19 pandemic.”

The survey also revealed that 51% of quick service restaurant (QSR) brands say AR could make training faster, and 40% say AR could reduce human error.

“Our proof-of-concept testing and implementation in five global markets has proven that NSF EyeSucceed delivers transformational solutions,” said Tong. “We are encouraged by the wide use of applications for this technology to truly transform the foodservice industry–from decreasing the need for in-person visits to vastly improving employee training. For foodservice managers, this means reduced costs while also enhancing food quality and safety for both employees and consumers.”

Wendy’s® is a long-time leader in quality assurance and is focused on continuously evolving its programs to drive industry innovation. The company was among the first to investigate AR and pilot smartglasses using NSF EyeSucceed, initially piloting the technology in 2020.

“Since introducing NSF EyeSucceed to our suite of quality assurance tools, our team at Wendy’s has experienced greater efficiency in our food safety and supplier oversight practices, from product evaluations to audit improvements,” said Jorge Hernandez, Vice President of Quality Assurance at Wendy’s. “This hands-free solution has been especially useful throughout the pandemic, as it’s provided connectivity between sites and deepened supplier relationships, despite travel restrictions around the world. As a result, we’ve seen time and cost savings and positive feedback from our employees and supplier partners. We look forward to completing the pilot program, including testing the smartglasses for employee training and scaling up key learnings.”

NSF EyeSucceed enables:

  • Enhanced training and wearable learning: Hands-free smartglasses can be used to train employees at workstations for shorter onboarding and on-the-line accuracy, allowing for immediate product sales, reduced food waste and higher retention.
  • AR-fueled corrective intelligence: NSF EyeSucceed applies next-generation AR solutions to detect human error, driving quality, consistency and cost-efficiency. The solution can monitor that employees are making your products the exact same way no matter where they are in the world.
  • Anytime, anywhere maintenance: NSF EyeSucceed assists workers to keep machinery in top working order with intuitive instruction available on-demand and at the point of need. Frontline workers can install, set up and maintain equipment via livestream, and connect with technical experts to diagnose and fix issues to avoid asset downtime and technical travel time.
  • Hands-free tools: NSF EyeSucceed supports greater efficiencies in food safety by making self-audits, reporting and inspection easier with hands-free technology and digitizing documentation for everything from task checklists to inventory management without the need for app or web development.
  • Remote work: The technology eliminates the need for travel and on-site visits by offering real-time remote audits, inspections, tech support and collaboration while maintaining quality and safety expectations. This capability was proved especially helpful during COVID-19 lockdowns when travel was restricted.

Another leading QSR saw the following results when using NSF EyeSucceed:

  • Training costs reduced by ~65%, and employee satisfaction with training increased by 83%
  • Training accuracy improved by 50% with improved retention and confidence over traditional platforms
  • 75% savings in maintenance costs and lost revenue

NSF EyeSucceed is supported by Glass Enterprise Edition 2 and runs on Google Cloud’s secure, flexible and stable cloud infrastructure. As the only Glass Provider for the food industry, NSF EyeSucceed uses the most advanced smartglass technology to deliver NSF’s custom food industry software applications and patents, created specifically to optimize back-of-house operations. NSF EyeSucceed is currently in the top five of Google’s top 10 Glass Enterprise Edition deployments and is now implementing at scale. NSF is part of Google Cloud’s Partner Advantage Program and will be listed on its independent software vendor (ISV) Connect network.

For more information on NSF EyeSucceed, visit

For media inquiries, please contact Anj Oto at +1 734 773 4194 or visit our Contact Us page.

About NSF

NSF is an independent, global organization that facilitates the development of standards, and tests and certifies products for the food, water, health sciences and consumer goods industries to minimize adverse health effects and protect the environment. Founded in 1944, NSF is committed to protecting human health and safety worldwide. With operations in 180 countries, NSF is a Pan American Health Organization/World Health Organization (WHO) Collaborating Centre on Food Safety, Water Quality and Indoor Environment.

About Wendy’s

Wendy's was founded in 1969 by Dave Thomas in Columbus, Ohio. Dave built his business on the premise, “Quality is our Recipe®,” which remains the guidepost of the Wendy’s system. Wendy’s is best known for its made-to-order square hamburgers, using fresh, never frozen beef*, freshly-prepared salads, and other signature items like chili, baked potatoes and the Frosty® dessert.  The Wendy’s Company is committed to doing the right thing and making a positive difference in the lives of others. This is most visible through the Company’s support of the Dave Thomas Foundation for Adoption® and its signature Wendy’s Wonderful Kids® program, which seeks to find a loving, forever home for every child waiting to be adopted from the North American foster care system. Today, Wendy’s and its franchisees employ hundreds of thousands of people across more than 6,800 restaurants worldwide with a vision of becoming the world’s most thriving and beloved restaurant brand. For details on franchising, connect with us at

Visit and for more information and connect with us on Twitter and Instagram using @wendys, and on Facebook at 

*Fresh beef available in the contiguous U.S., Alaska and Canada.

About Google Glass

Glass Enterprise Edition 2 is a wearable device that helps businesses improve the quality of their output and help their employees work smarter, faster and safer. It provides hands-on workers and professionals with glanceable, voice-activated assistance that is designed to be worn all day with its comfortable, lightweight profile.

Glass and the related logo are trademarks of Google LLC.


1A random sample of n=680 workers and decision makers including restaurant managers, employees, food safety/quality managers, operations managers/directors and franchise managers in the UK, China, India and US were surveyed in May 2021. The study was double-blind and fielded by Lucid, a global leader in managed survey sample. The margin of error for this study was +/-3.76% at the 95% confidence level.

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