February 2019

NSF-ISR Moves to Single-Point-of-Contact Model

During 2018, NSF-ISR conducted customer- and auditor-focused research, and study results demonstrated a customer preference for a single point of contact (POC) throughout the NSF-ISR certification process.

Following the research study, NSF-ISR embarked on a single POC pilot study with a small group of clients. The success of the study provided a basis for NSF-ISR to move forward with providing a single POC across all accounts.

Based on this shift, account managers will become clients’ single POC for all NSF-ISR matters, including all client sites, standards, audits and audit scheduling.

We are excited about this customer-focused service improvement. We believe this will benefit client and account manager relationships as well as improve client communication.

We will be communicating this change directly to clients, but the meantime, NSF-ISR clients can log into their NSF Connect accounts to find their current account manager’s contact information.