Complaints, Public Notices and Enforcement Actions

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The NSF mark is valued by consumers, manufacturers, retailers and regulatory agencies worldwide. It assures certified products and systems have met rigorous standard requirements.

Need to Request an Investigation?

Contact our regulatory affairs hotline at +1 800 673 8010.

Submit online complaint or feedback

Complaints

This page allows submitting a complaint of misuse of the NSF mark and lists products and companies that are in violation of NSF's certification/registration policies.

To submit a complaint, provide feedback or report a suspected violation of a certified product or use of a registered trademark or certification mark, please contact our consumer hotline at +1 800 673 8010 or submit an online complaint/feedback form:

Need to Request an Investigation?

Contact the regulatory affairs team

NSF will respond to all complaints and notify the complainant upon closure. Decisions related to certification activities by NSF may be appealed. NSF will conduct a review of the appeal and make a decision following the applicable appeals process. For further information, contact quality-feedback@nsf.org.

Product Manufacturer Information

Product (as applicable)

Complaint

Describe in detail the specific complaint (e.g. website, date of purchase, location of purchase) or action desired.
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Complainant Information

Public Notices and Enforcement Actions

The products and manufacturers identified here are in direct violation of certification/registration policies, are making false claims of certification/registration, or have had certification withdrawn or suspended. The specific reason for each violation is detailed in each notification.

Violations may include:

  • Unauthorized use or misuse of a registered trademark, certification mark or registration mark on product, product packaging, literature, websites or other advertising materials
  • Misleading language or statements that imply products and services are certified or registered when they are not
  • A previously certified or registered product or service that has had its certification or registration withdrawn