Automotive Collision Repair Shop Certification

  • Overview
  • Program Details
  • Readiness Assessment

NSF’s automotive collision repair shop certification is designed to evaluate and recognize shops that provide high-quality repairs and excellent customer service. Certification enables collision repair shops to demonstrate that an independent, third-party organization evaluated and certified the capability of their facility, procedures, training and internal processes.

How NSF Can Help You

Collision repair shop certification allows you to:

  • Leverage the NSF brand to consumers, insurers and other stakeholders
  • Avoid technicians who cut corners
  • Choose your own equipment and where you go for training
  • Differentiate your shop as raising the bar and meeting repair, quality and customer service requirements

NSF auditors do not consult, train or teach so they can provide a completely neutral assessment. While we evaluate training, equipment and OE repair methods while at the shop, our auditors focus most of their time conducting pre-, mid- and post-repair inspections. We assesses all welding technicians for competency, and shops have the freedom to decide how to address any findings.

Program Details

The repair shop certification process is broken into six steps:

  1. Application and contract: Each shop completes an application and contract for certification which includes terms and conditions.
  2. Certification audit: We schedule an initial shop audit within 30 days of receiving a signed contract and payment. The annual certification fee for each shop is $2,500. There are no additional hidden fees.
  3. Management review: We present and review our audit reports with the shop’s management team for benchmarking and trending. The report will include a list of nonconformances identified during the audit. The shop must implement corrective and preventive actions for each nonconformance identified during the audit.
  4. Follow-up audit: Once the shop makes the necessary changes, we schedule a follow-up audit to validate the implementation of each corrective and preventive action.
  5. Certification: Once NSF approves all open corrective and preventive actions, the shop is eligible for certification.
  6. Surveillance: To maintain certification, each shop will be audited twice annually and will need to implement any corrective and preventive actions for all nonconformances identified during audits.

Readiness Assessment

Our assessment helps you determine your shop’s readiness for becoming certified by NSF. We recognize that there are many levels of readiness, and this tool is meant to help you determine your next steps on the journey to certification.

Start the assessment

Contact NSF International

  • Mailing List

  • Or contact the nearest NSF location
  • [x] Close

See all related news

  • Open Who is NSF International?

    NSF International is an independent, global organization with over 70 years of certification and testing experience. Our extensive automotive experience, combined with strategically placed offices in key global markets, uniquely positions us to meet your increasing needs and help with today’s challenges.

  • Open What is NSF automotive collision repair shop certification?

    NSF automotive collision repair shop certification provides independent, third-party oversight of collision repair shops.  Certification verifies the shop’s ability to conduct high-quality repairs.

  • Open What is NSF’s automotive expertise?

    NSF International works with companies that have some of the most cutting-edge processes in the industry and recognizes what is needed to make a high-quality part.  Our laboratories are staffed with experienced engineers who have extensive OE and aftermarket experience in the automotive industry.

    A subsidiary of NSF International, NSF International Strategic Registrations (NSF-ISR) is one of the largest registrars of automotive manufacturing facilities in North America.  NSF-ISR holds thousands of ISO certificates for automotive-based facilities and has over 350 North American-based auditors.  This includes a number of OE automobile manufacturers as well as OE and aftermarket parts suppliers.

  • Open Why was the NSF International Automotive Collision Repair Shop Certification Program developed?

    The NSF Automotive Collision Repair Shop Certification Program was developed to meet the market needs of consumers, collision repair shops, insurers, manufacturers and vendors.  The program is designed to assist vehicle owners and insurers in identifying collision shops that consistently provide high-quality repairs.

  • Open Who helped develop NSF’s Collision Repair Shop Certification Program?

    As with other NSF certification programs, a variety of industry experts in addition to collision repairers worked with NSF International to develop the requirements for the NSF Automotive Collision Repair Shop Certification Program.

  • Open What are the key benefits of certification?

    With over 33,000 collision repair shops in the U.S. today, NSF collision repair shop certification enables collision repair shops to demonstrate that an independent, third-party organization evaluated and certified the capability of their facility, procedures, training and internal processes to execute higher quality, consistent and safer repairs.

    Additionally, NSF collision repair shop certification provides customers peace of mind that certified collision repair shops focus on delivering the highest quality service.

  • Open What does the certification process entail?

    In addition to meeting the required state, federal and local regulations, shops will undergo regular reviews that verify continued compliance with NSF’s collision repair shop certification requirements, which include:

    • Performing high-quality, consistent repairs
    •  
    • Using and maintaining proper equipment for the job
    •  
    • Having qualified and trained personnel
    •  
    • Using quality parts for repairs
    •  
    • Responding promptly to complaints and consumer feedback
    •  
    • Utilizing modern computer estimation systems
    •  
    • Providing excellent customer service
    •  
    • Taking appropriate measures to operate in an environmentally friendly manner, including following applicable regulations from the U.S. Environmental Protection Agency.
  • Open What are the different types of automotive collision repair shop certification?

    NSF offers four types of automotive collision repair certification:

    • Cosmetic/non-structural repair: Repairs, refinishes and/or replacement of bolted-on parts to restore a vehicle to its original state and shape.
    •  
    • Structural repair: Non-aluminum repairs that require welding, rivet bonding and/or measuring and pulling in order to restore a vehicle to its original state and shape.
    •  
    • Aluminum non-structural cosmetic repair: A cosmetic/non-structural repair on a part comprised of aluminum.
    •  
    • Aluminum structural repair: A structural repair on a part comprised of aluminum.

See all related Q&A

close