Course Overview

  • “Very good balance between lecture and group work.”Karin Hansen / ALK Abello, Denmark
  • “State of the art methodology, practical cases/lots of examples, very experienced tutors - all those items are the recipe for this extremely valuable experience/educational course.”Olivier Gross / Sanofi Pasteur, France
  • “Really great trainers, I learnt a lot about behaviors - including my own. I now feel motivated to make a difference.”Rachel Linfoot / Protherics, UK

People say changing behavior is hard. Well it is not, providing you know how. This two-day course will do just that, show you ‘how’. Over the last two years NSF has presented this course to clients around the world. It has been so successful we are making it available to everyone. By adopting our simple model for Behavior Change (B= M.A.t.H) clients have reported dramatic improvements in work place behaviors.

About This Course

Learn how to improve performance by making new behaviors ‘stick’

Are you facing the following challenges?

  • People not following procedures
  • Struggling to adopt new practices and ways of working
  • Change initiatives failing
  • Experiencing repeat deviations
  • Retraining failing to change behaviors
  • Fed up with firefighting and short-term fixes
  • Want to change behaviors but don’t know how

If you are not sure if this course is for you, answer the following questions:

  • Why do 99.9% of New Year’s resolutions fail…within hours?
  • Why do you increase risk when you change an old SOP?
  • When you’ve introduced a new SOP why will people always follow the original one?
  • Why should you NEVER make changes before any regulatory inspection?
  • Why do most internal self-inspections fail to improve performance?
  • Why do most deviation CAPAs drive the wrong behaviors and increase risk?
  • Why are your SOPs the biggest barrier to improving behaviors?
  • Why do more check signatures increase errors?
  • Why do most KPIs drive the wrong behaviors?
  • Why should you anonymize deviation reports in India?
  • Why do most conventional GMP training programs fail to change behaviors?
  • How do you create new habits and working practices that stick?

If you want to transform workplace behaviors and get the answers to the above, register now.

Key Learning Objectives

On completion of this course delegates will know and understand:

  • What influences behavior in the workplace and why people don’t do what they are meant to do
  • How to successfully apply our ‘B = M.A.t.H’ model to change behavior by creating:
    • The Motivation
    • The Ability to change
    • The ‘trigger’ event to remind people what to do
    • The Habit, so the new behavior sticks
  • How to practically apply the tools and techniques covered. This interactive course will you to learn by doing, so you leave with the confidence to make a difference and to change behaviors

Course Outline

  • The latest science-based research on behavioral change – what works and what doesn’t
  • Factors that influence behavior including culture, systems measures etc
  • How to use this information to drive the right behaviors – one’s that stick
  • You will practice (and practice) our simple five-step behavior change process:
    • Step one: Identify the specific behavior you want to change
    • Step two: Identify what drives the old behavior
    • Step three: Determine how to provide the motivation for the new behavior
    • Step four: Make the new behavior simple
    • Step five: Learn how to create the new habit. The trigger – routine – reward that makes the new behavior stick
  • How to go ‘EAST’ – to change behavior you must make it:
    • Easy
    • Attractive
    • Socially acceptable
    • Timely

…we will show you how

The world is changing fast. Many old habits and behaviors have to change as well. You will leave with knowledge and confidence to do just that.

We also provide an optional post-course assessment that verifies proficiency of all course attendees.

Your Tutor

Erika Notman

A microbiologist by training, Erika Notman has over 20 years’ experience in the pharmaceutical industry, holding senior roles in both quality control and quality assurance. In addition to her auditing and training expertise in sterile products, Erika is also an expert in error prevention and behavioral change.

With 20 years of operational management experience she has hands-on knowledge of human error (causes and prevention) and culture change including what works and what doesn’t!

She is a firm believer that people do the best they can with what they have available. She also knows that you can’t force people to change their behavior unless they really want to.

Course Fees

Course cost (excluding VAT)  £1,580.00


Early bird and multiple delegate booking discounts available. Discounts also offered to NHS staff, regulators and charities  – contact us for details.

Have a question or want to book a place? Contact - you can also register online by clicking below.