Complaints and Issue Management

Track and resolve complaints and issues throughout the entire lifecycle.
Person using a clipboard in a warehouse - Complaints and Issue Management | NSF

You’ll be confident that issues, assigned tasks and approvals are handled properly and promptly with our closed-loop complaint and issue management solution.

Features and Benefits

  • Interconnect with your supply chain
  • Complaints can be associated with specific products, suppliers and sites, and you can assign ownership and send notifications and alerts.
  • Product recall management
    Product recalls can be managed effectively with real-time collaboration within the supply chain.
  • Corrective action management
    Track issues effectively and efficiently, all the way to closure, with collaborative corrective action management and communications.
  • Analyze trends and performance
    Evaluate trends and patterns over time with insights and dashboards. Search for real-time statuses, performance metrics and reporting. Use the data to analyze trends, such as the nature and frequency of complaints. Monitor a supplier’s performance over time to identify patterns.

Other Software Modules

Industry Solutions